To create an account, go to lacriquebeauty.com. In the top right-hand corner of the home page, click on "Your account", then click on "Create my account".

Once you've filled in all the fields, click on "Save" and your account is created!

Log in to your La Crique customer account, then click on "Your account".

Click on "information" to change your personal details.

If you forget your password, simply click on " no password yet or password forgotten " on the login page. If you already have a La Crique account, a link to reset your password will be sent to you.

If you have any difficulty, please do not hesitate to contact customer service on 04 88 60 37
01 or by email at [email protected].

At La Crique Beauty, the security and confidentiality of your personal data is a priority. We implement all the necessary measures to protect your information, in compliance with current regulations, in particular the RGPD (General Data Protection Regulation).

Your data is used solely for processing your orders, improving our services and managing your account. We do not share your information with third parties without your consent, except in connection with the delivery of your products or the performance of our services.

For more details on how
manages your data and your rights (access, modification, deletion), you can
consult our Privacy Policy https://lacriquebeauty.com/pages/politique-de-confidentialite-de-la-crique

To unsubscribe from our newsletters, you can click on the "Click here to unsubscribe" field at the end of each newsletter.  

To deactivate your account, please contact customer service on 04 88 60 37 01 or by email at [email protected].

At the moment, we don't have a loyalty program, but we do offer :

-10% off your first order and special offers all year round by subscribing to our newsletter.

That way, you'll always know about the latest promotions and new products.

Don't hesitate to register to take advantage of these benefits!

By creating your La Crique customer account and agreeing to receive our newsletters, you'll be automatically notified and have access to our private sales and promotional offers as soon as they become available!

At present, we do not have a special offer for birthdays. However, we are currently working on this possibility and may make such an offer available in the future.

In the meantime, we invite you to subscribe to our newsletter to receive our exclusive offers and promotions.

To place your first order, and to start benefiting from La Crique loyalty advantages, we invite you to create a La Crique customer account.

Then log in to your customer account and simply add your favorite products to your order. Once added, click on your Shopping Cart.

Then click on "Proceed to payment", then select your delivery address, your delivery method* and finally your payment method.

Once your payment has been processed,
you will receive a confirmation email from us and your order will be
ready for dispatch!

* Please note
: if you have selected delivery via Mondial Relay, the choice of
relay point will be made after validating payment.

When you wish to place an order on our La Crique website, you can choose to pay for your order via :

- Credit cards (AMEX, bank cards, Mastercard, Visa)
- Apple Pay
- PayPal
- Shop Pay

Once you've finished shopping, you can add your coupon code(s) in the field provided.

Once you've done that, your promo code will be automatically added to your shopping cart, and all you have to do is click on "Checkout"!

Please note that promotional codes cannot be combined with each other!

If one of the products you wish to buy is marked "Back soon", it is indeed out of stock, but don't worry: as indicated, it will be back soon!

If you would like to find out more, please contact customer service on 04 88 60 37 01 or by email at [email protected]

To purchase a gift card on our site, follow these simple steps:

1. Go to our dedicated gift card page: https://lacriquebeauty.com/collections/cartes-cadeaux-la-crique?variant=47548985999675

2. Choose the amount of the gift card you wish to offer.

3. Add the gift card to your shopping cart and proceed to checkout as for any other product.

4. During checkout, you'll be able to enter your payment details and choose your delivery method.

5. Once your order has been confirmed, you will receive your gift card by e-mail.

Once your order has been shipped, you will receive an e-mail confirming shipment, including the carrier tracking number.

If you have any problems, don't hesitate to contact customer service on 04 88 60 37 01 or by email at [email protected].

You can choose from the following delivery options:

- Standard delivery: home delivery in 2-4 working days for €5.90 (free for orders over €50).

- Point relais delivery (France only): Delivery in 3-4 working days to a point relais for €4.90 (free for purchases over €39).

- Express delivery: Home delivery within 1 working day for €13.20.

Go to the La Crique website, then click on the "My account" icon in the top right-hand corner.

Then click on "View addresses" under "Account details", then on "Edit" to modify your address, or on "Add a new address" to create a new one.

You can also choose to delete an address by clicking on "Delete".

Here are the countries we deliver to (by zone):

- Zone 1: France, Monaco

- Zone 2: Belgium, Germany

- Zone 3 : Italy, Luxembourg, Spain, Andorra, Vatican City State

- Zone 4: Denmark, Ireland, Netherlands, Portugal, United Kingdom

- Zone 5: Bulgaria, Croatia, Cyprus, Greece, Hungary, Latvia, Lithuania, Malta,
Romania, Slovakia, Sweden, Iceland, Montenegro, Slovenia

-Zone
6 : Austria

If we do not deliver directly to your country, please consult our page dedicated to points of sale: https://lacriquebeauty.com/pages/nos-points-de-vente

Here you'll find a list of our dealers, so you can check if there's one near you or in your country.

Please do not hesitate to contact dealers directly to check product availability.

If you need any further assistance, our customer service team will be happy to guide you.

La Crique customer service is available Monday to Thursday , 9am to 1pm and 2pm
to 5pm, and Friday, 9am to 1pm.

There are 3 ways to reach us:

- By telephone on 04 88 60 37 01

- By email on [email protected]-Via the contact form on our website: click on "send us an email".

We promise to get back to you within 24 hours!

If you notice a problem when you receive your parcel, take photos and contact us!

We'll do our best to meet your needs, as your satisfaction is our top priority!

By telephone on 04 88 60 37 01

-By email on [email protected]-Via the contact form on our website: click on "send us an email".

Despite the quality of our products, of course you have the right to change your mind!

Contact us directly and we'll tell you how!

- By telephone on: 04 88 60 37 01

- By email on : [email protected]-Via the contact form on our website: click on "send us an email".

No! These are elements we don't want in our formulas. Our entire development team works hard every day to offer you products that meet both your expectations and our commitments.

Our formulas, enriched with raw materials of natural origin, are clean. They comply with a strict formulation charter. As soon as there is the slightest doubt about a potentially endocrine-disrupting or poorly degradable ingredient, it is systematically excluded from our formulation charter.

Yes, at La Crique we are committed to reducing our environmental impact. Our packaging is made from recyclable materials. We encourage our customers to recycle them in accordance with local regulations.

We are also constantly working on improving our practices to make our packaging even more environmentally friendly. Your support in this process is invaluable!

No! These are elements we don't want in our formulas. Our entire development team works hard every day to offer you products that meet both your expectations and our commitments.

Our formulas, enriched with raw materials of natural origin, are clean. They comply with a strict formulation charter. As soon as there is the slightest doubt about a potentially endocrine-disrupting or poorly degradable ingredient, it is systematically excluded from our formulation charter.

In keeping with our strong belief in the cause, we have excluded all ingredients derived from animal production. No product or ingredient is tested on animals, in compliance with European Cosmetics Regulation (EC) n°1223/2009.

At La Crique, we have not carried out specific toxicology tests for pregnant women.

Our products are not formulated for this purpose, and we recommend that you consult your doctor or healthcare professional before using our products during pregnancy, especially if in doubt.

We thank you for your understanding
.

Our products can be used on all skin types. However, they have not been tested on the most fragile skins. For skin prone to acne, eczema, rosacea or other sensitive conditions, we advise you to consult your dermatologist.

You can find us on several social networks:

Instagram: https: //www.instagram.com/lacriquebeauty/

Facebook: https: //www.facebook.com/people/La-Crique-Beauty/100092308555578/

TikTok: https: //www.tiktok.com/@lacriquebeauty

LinkedIn: https: //www.linkedin.com/uas/login?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fla-crique-beauty%2Fabout%2F

At La Crique Beauty, we're committed to offering quality products that respect the skin and the environment. Here are our main commitments:

1. Responsible formulations: Our products are designed with carefully selected ingredients, favoring gentle, effective formulas with no compromise on safety.

2. Respect for the environment: We strive to use recyclable packaging and reduce our ecological footprint. We also implement sustainable practices in our production processes.

3. Ethical standards: We take an ethical approach to ingredient sourcing and are committed to never testing our products on animals.

4. Transparency: We communicate clearly about the composition of our products and their impact on health and the environment, so that you can make informed choices.

We are proud to offer products that combine effectiveness and respect for nature, while ensuring that our customers feel good about themselves and their environment.

La Crique products are made in France, in compliance with strict quality and safety standards.

We make a point of working with local partners and using quality ingredients, mainly of French and European origin, to guarantee the efficacy and safety of our formulations.

La Crique products are carefully formulated to suit all skin types, including sensitive and blemish-prone skin. We avoid the use of comedogenic ingredients in our formulations to reduce the risk of clogged pores.

However, every skin is unique, and some ingredients may react differently to your skin type. If your skin is particularly prone to acne or blemishes, we recommend you carry out a tolerance test on a small area of skin beforehand.

We encourage you to consult our list of ingredients for more details, and to contact our customer service department if you have any specific questions.

Our products are available in Panier des Sens boutiques, as well as from numerous partner retailers.

To find a point of sale near you, please visit our dealer page: https: //lacriquebeauty.com/pages/nos-points-de-vente

Here you'll find a complete list of stores and retailers who carry our products.

Don't hesitate to contact us if you have any further questions!

For any partnership request, please contact us by email at [email protected] or by clicking on "send us an email" on our website.

If you are an event professional (agency, wedding planner, works council, etc.) you can request a quote!

We invite you to contact us by email at [email protected] or by clicking on "send us an email" on our website.

If you are an independent retailer and would like to resell La Crique products, please contact us by email at [email protected] or by clicking on "send us an email" on our website.

Your request will then be automatically forwarded to the sales team responsible for your area, who will get back to you as soon as possible!