Delivery
What types of delivery are available?
You can choose from the following delivery options:
- Standard delivery: home delivery in 2-4 working days for €5.90 (free for orders over €50)
- Point relais delivery: delivery in 3-5 working days to a point relais for €4.90 (free for purchases over €39).
- Express delivery: home delivery within 1 working day for €13.20
Can I have my order delivered abroad?
Of course, here are the countries we deliver to (by zone):
Zone 1:
France, Monaco
Zone 2:
Belgium, Germany
Zone 3:
Italy, Luxembourg, Spain, Andorra, Vatican City State
Zone 4:
Denmark, Ireland, Netherlands, Portugal, United Kingdom
Zone 5:
Bulgaria, Croatia, Cyprus, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Sweden, Iceland, Montenegro, Slovenia
Zone 6:
Austria
What are the shipping methods and rates outside France?
| Zone | Carrier | Rate | Free delivery from : |
|
Zone 2:
|
Colissimo Europe | 6,90€ | 59€ |
Zone 3:
|
|
6,90€ | 59€ |
Zone 4:
|
Colissimo Europe | 9,90€ | 100€ |
Zone 5 :
|
Colissimo Europe | 18,90€ | 150€ |
How can I track the delivery of my order?
Once your order has been dispatched, you will receive an e-mail confirming shipment, including the carrier tracking number.
If you encounter any difficulties, please do not hesitate to contact customer service:
- by telephone: 04 88 60 37 01 (price of a local call) Monday to Thursday 9am to 1pm and 2pm to 5pm, Friday 9am to 1pm
- by email: information@lacriquebeauty.com
How do I change or add a delivery address?
Log in to your La Crique customer account, then click on the "My account" icon in the top right-hand corner of the site.
Then click on "View addresses" under "Account details", then on "Edit" to modify your address, or on "Add a new address" to create a new one.
You can also choose to delete an address by clicking on "Delete".
Returns :
If you have changed your mind and no longer want your products, you have 14 days from receipt of the products to return them. The products must be returned to us in their original packaging and must not have been opened or used. Promotional gifts delivered with the products must also be returned to us at this address, accompanied by this message by email or post:
"For the attention of LA CRIQUE, Parc d'Activité Saint Antoine, Boulevard Jules Sébastianelli– 13011 Marseille – information@lacriquebeauty.com: I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below: ordered on (*)/received on (*): name of consumer(s): address of consumer(s): signature of consumer(s) (only if this form is notified on paper): date: (*) delete as appropriate.
If your product is defective or has been delivered to you in an unusable condition, we advise you to contact our customer service department for a quick and efficient resolution of your problem:
- by telephone: 04 88 60 37 01 (price of a local call) Monday to Thursday 9am to 1pm and 2pm to 5pm, Friday 9am to 1pm
- by email: information@lacriquebeauty.com